Techsima
Team Vision
HR professionals face overwhelming complexity and inefficiency due to disparate systems, manual processes, and lack of real-time data. This results in time-consuming tasks, fragmented data, and limited actionable insights, making it hard to make informed decisions, improve employee engagement, and align HR activities with organizational goals. An integrated HR dashboard solves these issues by consolidating data, automating processes, and providing real-time analytics, enabling HR teams to work more efficiently and strategically.
The Process
Empathize
Interview
Survay
competitor analysis
Persona
Define
(HMW) Questions & problem steatment
Ideat
brainstorm,
user flows and user story
sketching
Prototype
Low-Fidelity Prototypes
High-Fidelity Prototypes
Test
Useability testing
A/B testing
Empathize, Interview
Why Interview?
Interviews are effective for HR dashboard user research because they provide detailed insights into HR professionals' needs and pain points.
Participants: HR managers, HR assistants, recruiters (5 participants)
Questions: Daily tasks, challenges, workflow descriptions, specific feature requests.
Duration: 30-40 minutes per interview.
Tools: Zoom
Some of the questions:
- Can you describe a typical day in your role?
What challenges do you face with your current HR tools and processes?
What are the most time-consuming tasks in your workflow?
How do you currently track and manage employee well-being and performance?
What features do you think are essential for the new HR dashboard?
Empathize, Survay
Why Survey?
anonymous surveys encourage honest and candid feedback, Surveys provide quantitative data that can be analyzed,Surveys can reach a large number of users
Participants: HR managers, HR assistants, and recruiters. 40 users
Questions: Focus on current HR processes, satisfaction levels, common tasks, and desired features.
Tools: Google forms
Some of the questions:
What HR tools or software do you currently use?
How satisfied are you with your current HR tools?
What are the biggest challenges you face with your current HR tools?
What features would you most like to see in a new HR dashboard?
Findings from user research:
Common Challenges with Current Tools:
Common Tools
Desired Features and Improvements
- some of the participants highlighted the need for better integration with existing tools
- Difficulty in generating reports was a common pain point, a necessity to see and use reporting features.
- The current tools' poor user interface was frequently mentioned,
Common pain points:
Empathize, create a Persona
Empathize, Competitor Analysis
Define, HMW questions
Ideat, Brainstorm
We organized multiple brainstorming sessions, each focused on specific user needs identified in the define phase.
We involved:
And in some sessions we asked our colleagues to join us as well:
Ideat, user flow and user story
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Prototype,Low-Fidelity and High-fidelity
You can play with the prototype here:
Test - useability testing and A/B testing
To evaluate the usability and functionality of the HR dashboard, ensuring it meets the needs of HR managers and is easy to use.
Participants:
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5 users with HR experience.
Some of the concept of the tasks :
- Check Absenteeism Chart
- Select period of time
- Join the upcoming meeting
- Find "name of the employee"
- Change the bank information of the employee
- Create a post
- Check "employee's happiness
- Create a New Employee
- Delete an Employee
what did we evaluate?
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Task Success Rate: Percentage of tasks completed successfully. 92%
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Time on Task: Time taken to complete each task.
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Error Rate: Number of errors made during each task and unsuccessful tasks. (0 to 2%)
We also asked them:
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How easy was it to navigate the dashboard (1-5)?
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Did you find what you needed quickly (Yes/No)?
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Any issues encountered? Please explain.
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Rate the overall user experience (1-5).
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Any suggestions for improvement?